Welcome to the OtterBlog!

I use the Commuter series for my Iphone 4. Last week, during SWAT training, I was hanging from the skids of our helicopter trying to get some video footage. In mid-flight, I dropped the phone from about 100 feet up in the air. I came back on foot later on and found the phone completely intact with not even a scratch. And the video was still rolling!

That’s a helluva case. Maybe you guys would be interested in using the video as a testimonial?

My Defender case for my iPhone 4 has a clip that broke when placing in the holster. I sent an email to the Otterbox customer service approx 2 weeks ago and have heard nothing from anyone. Has anyone else had such problems from the company? Seems strange they would want a broken case still under warranty out in public.

Hi -
I tried to purchase an Otterbox on 11/23. The credit card didn’t go through due to me using the wrong billing address – when I changed it, I was given an order number. Now, for some reason, it states that it is cancelled, and it states that the order was placed on the 22nd of November which is was not.

Can someone call me back asap or email me? The only way I found out the order number was to go into my account – no email showed up.

Thanks.

Hi there,

I have attempted to purchase an Otterbox for my XT720 on 11/25. I received the order confirmation email with the order number. When i tried to check on the order number through the website, it loads to the Order Details page but with no information in it and it states that the order was placed on 11/30/2010 in which it was not.

Can someone email me back on this whether the order is being processed or not.

Thanks.

Dear manager,
I bought a case with you guys, few months ago, see the ordering number attached!
You had a problem, with your system, that I was advised, according an email sent to me, one month ago!

Then I received a track number, to follow my order with FEDEX, track number 467011249050. But It was strange and I called Fedex to know what is going on. Because there was a hold up of my order in Brazil’s custom. More than one month to received a case, this is not the first time, buying things from USA, paying via credit card.

According to the fedex’s secretary, my order came back to sender, because one personal number was missing, but if you check the fedex website, the information isn’t true. You can call then to check this situation better, because this situation was explained to Kirk, via email, but he just checked the website, and this isn’t enough to solve this situation.

What I know now, so far, my order is already payed and I didn’t received my case yet.
But I am sure that your company will solve this problem, because Otterbox reputation is memorable.
Thanks in advance.

Carlos Melo
from Brazil

I ordered a 2nd generation ipod touch otterbox case on 12/27/10 at 5:45 p.m., and got no confirmation number or shipping tracking info. So could you please send me any confirmation or shipping tracking number please. Thank You

Hi i placed a order for my ottorbox case for my ipod touch 4g on 12/31/10 yall said that yall have been closed since thursday because of the holidays but yall have been open for a while now and my order still says processing. I am wondering if the computer has not sent order to shiping warehouse. My order number is 00241829.

i ordered a hot pink and white otter box for my iphone 4 and after bought it it never sent me confirmation email, or anything, i ordered it about a week ago. can you do anything?

a saw a person with a copper looking case. They said it was an otterbox. I am looking for an otterbox for my iphone 4 (had on one my 3G) but cannot find the copper color on the website. Does or did otterbox make a copper looking color? Was this a possible knockoff and the person just thought it was an otterbox?

Hello, I ordered my Otterbox defender case early Tuesday morning. The web page said my order was recieved and everything but I didn’t receive a confirmation email. Can you let me know if it went through. Thank you.

I’ve been checking your website weekly since the iPad2 has been announced, but I haven’t seen a case for it. The current Defender and Commuter both state NOT for iPad 2.

What’s the scoop? When will you have a case for the iPad 2?!

I have the Defender for my iPhone and won’t have anything else for my new iPad 2!

I want to add my praise of the OtterBox product line as well as their customer support. I work at a school where iPads and iPods are used heavily. The Vista School operates a year-round day school for children with autism. Many of our children are non-verbal and use the iPads and iPods with AAC software which allows them to “speak” through the device. These devices are carried with the students throughout the day and take a pretty heavy beating. Having used OtterBox cases on my cell phones in the past, I decided to order Defender Series cases for the “iDevices”. Both our staff and parents are impressed with the construction and durability of the cases. There have been several instances where the cases have definitely saved the device’s life. We couldn’t imagine deploying a device without an OtterBox at this point.

I also use OtterBox cases personally. I have one on my iPhone and iPad. Today the clip broke off of the holster of my iPhone Defender case. I called the customer service at OtterBox and explained what happened. Within minutes I received an email confirmation that a new holster was ordered for me and on it’s way. This is exceptional customer service and deserves to be recognized. An amazing product backed by an equally amazing company – who could ask for anything more?

I sent an email on 6/6 about my otterbox breaking and since then I have sent an email every Monday but still no reply. I even called the number and left my phone number for a call back with still no call back there either. I have purchased at least 7-8 and not too happy with the no response back. I did send an email to socialmedia@otterbox.com hoping to get a reply of some sort!! Will keep others updated…

Want to dock your phone without having to take off your otterbox case? We sell docking stations for the iPhone4 and 3G/S our docking stations are hand made from SOLID aluminium YOU CAN DOCK YOUR iPHONE WITH YOUR OTTERBOX CASE STILL ON…please go to our website and have a look…go to our size charts to see…www.made2dock.co.uk

I just would say that when I purchased my Otterbox for my i-phone, I had in mine the protection needs of protection from being dropped,knocked around , hitting the pavement in the parking lot, etc. Never did I expect that my defender case would be tested to its limits. The other day while cleaning my garage I took my phone and sat it on top of my wife’s van so it would be nearby should it ring or I need it. Later she came out and said she was leaving to get the kids from school and I said ok forgetting that my phone was still on the van. About 20 minutes later I need to call her and remembered that I had left it on the van. When she returned we went in search of it.Long story short, She said see was doing a little over the limit (70mph) the whole trip over to the school on the interstate, I found my phone in working order , the back glass was cracked but all else was fine. The case absorbed the high impact with the road and held together long enough before breaking apart to protect my phone. Other than being scuffed up everything went back together. I am very impressed with the case and now will be a life long customer.

I had a otterbox cover on my phone and I left it outside and my pit bulls chewed it. when I found it the rubber covering was chew up but the plastic hardcase was in tact. The screen cover was scratched with teeth marks all threw it. I removed the cover and the screen wasn’t damaged a bit. Thank you otterbox!!!

I picked up a friend at his place and drove him to a nearby bank. Our drive wasnonly about a mile and a half, on a relatively calm route. (four lane, 40mph speed limit, a couple lights) when I got out of the car and stood up, I noticed my iPhone sitting on my sunroof! The silicone outer shell on my defender case gripped the glass so well my mobile device was saved from certain loss/destruction. Thanks Otterbox!
P.S. I’m posting this through my defender case on my iPad.

…HEY,OTTERBOX!
When will there be a CASE available for the SAMSUNG GALAXY S2(epic touch 4g)???????

Please help!!! Just got the defender and one plastic snaps broke and the rubber tore on the charger port. Lost my reciept to boot. Love this case please help

Are u ever going to come out with a camo otter box for. The droid x? I love the iphone one my friend has and i really want one for my droid. Can u please design one and put it on the ,market I know I would buy one and so would others.

Thanks

I just lost my phone HTC EVO 4G from being stolen but from day one I had the otterbox defender and all I can say is it is the best case I ever had. I work in a warehouse and sometimes go anywhere from 1 to about 3 stories in the air to put away product I have dropped my phone from about 1 1/2 stories and 3 stories no bull my Evo still worked I only lost the kickstand. I am a little HEART Broken its gone but the new one is one the way. Otterbox Thank You and as soon as I get my phone I will be going to get another case from you. A happy customer DRE.

I recently called customer service because i had a problem with my case the associate was extremely friendly and answered my questions, and sent me a replacement case which arrive to my home in record time(2 days to Canada). Thank you for making a great product and for having great customer service, which is hard to find these days.I would definately recomend this product to anyone.

My otterbox broke after on having it for less than two months. How do I get my replacement ? It’s under the warranty

I had gotten a outerbox holder for my iPhone ..and with in two weeks of having it the clip broke off and I had lost my iPhone because of that happening ..I have sighs boten myself a new iPhone but I would like a new outerbox case for my new iPhone … I bote my outerboxs case at the tellies store in Pembroke ontare ..and I am a valued costumer at that store .. Could someone please get back to me about this thank you …

I have an LG Thrill and was wondering if you are going to be making a case for this phone. I would love to have your product as I’m sure others would too. Do you have any plans for making a case for this paticular phone?

I have recently purchased an otter box. So far so good – my only concern is that the top two corners of the case are loose (as in I can apply some pressure and I will here the case go down). It’s not too noticeable, but I was just wondering if it was supposed to be like this, or is this how all otter boxes are?

Best regards,
Rahim Ali

Hello OtterBox,
Here is my order details,

iPhone 4 / 4S Defender Series with Realtree® Camo
Item No: APL2-I4SUN-H3-E4RT1_A
Color: Max 4HD BLAZED
Date Ordered:2/22/12
Order Number:00889948
I didn’t receive any confirmation email with the order. It’s a long overdue birthday gift. Kindly let me know the current status of my order and when I can expect the shipping to happen.
Thanks.

I got an Otterbox Defender for my iPhone 4 and the silicone/rubber tore along the silent switch. There are tears forming along the headphone jack area as well. Is this still covered under the Otterbox warranty? I read through the Warranty online and I’m not positive about it.

I recently bought a 4S defender case about 4 months ago for my iPhone and I took it off to clean it today and the the bottom of the screen protector part on the back is snapped in half. This is the first time I have taken it off since I bought the phone. However I don’t have my receipt anymore because I didn’t think I would need it, cause i was told these were the best cases to get. AT&T just told me to get ahold of you guys. And the Local cellphone case shop told me you guys would replace it free of charge? Is this true?

Hi
Is it possible to design Defender Series for Samsung Galaxy note and Samsung Galaxy Tab 7.7. Please reply to me if there such item.

I would like to see OtterBox go back to actually protecting phones instead of making cases that are progressively less durable and more visually esthetic. I understand that with any growing company with growing demand you must cater to the needs of the many over the needs of the few, meaning people want good looking cases not waterproof, impact proof, & bullet proof. But coming from some one that remembers the Armor series for the Iphones. I miss the old OtterBox cases that were built to put up with anything. Show me a commercial where you drop your phone off a building and go down and pick it up off the side walk and its alright, and I’ll bet you will see a nice big jump in sales.

I purchased an Otterbox Defender for my iPhone 4 on 2/23/12 from Amazon, and received it the next day. I took have never dropped it or run over it with a car anything extreme. On 4/6/12 I took it off to clean the phone and the top tab snapped off. This was a Friday and I was leaving to go out of town on a business trip for 2 weeks. I immediately emailed customer.service@otterbox.com and received an automated response with my incident #1207238. To which I responded with a screenshot of my amazon purchase receipt and a picture of the broken tab. I still needed a case for my trip so I picked up an Otterbox Commuter from my local Verizon Wireless store. I have yet to hear anything back so yesterday afternoon I called the customer service #855-688-7269 and listened to a recorded message stating that you were “experiencing higher than normal call volume as well as delayed written response times”. I thought I would wait another day, still I received nothing so I called back today 4/10/12 and received the same message but held on and pressed option 1 and then option 1 again. I held for 10 minutes listening to terrible hold music before hanging up. I found this blog after searching Google for complaints about Otterbox customer service. I read though most of these post and an central theme continues to come up: we are swamped for this reason or that reason. Sounds like you are just swamped in general. Otterboxes are a very popular product and it seems that at this point adding headcount to your customer service in both the phone and correspondence depts should be a priority. To this point I have invested in two of your cases and don’t have much to show for it. I’m not really impressed with the Commuter as I was with the Defender before it broke after 42 days of normal everyday use. I want to expect to be contacted and this situation corrected but somehow I feel like this will be falling on deaf ears.

I have an otterbox and I love it but I dropped my iphone 4 and my otterbox broke in two different places will they give me a new one or will I have to buy a new one?

I’ve been having issues with my otterbox screen protector. I recently bought the defender case for my iPhone 3GS, and I was really excited to get it. However, the screen protector that came attached to it doesn’t work vey well. There used to be a lot of air bubbles, and it would adhere to the entire screen, and there were oil looking spots underneathe. I have tried using many different fixes, but the closest I can get is just having the oil looking spots, with no air bubbles. What can I do? Can I remove the screen protector and buy a new one? Or what?
Also, my case is the black and white defender, with white plastic and black silicone. I’ve started to notice that within a week and a half of having the case, the white plastic is starting to turn a pinking/red color. Can this be fixed? Thanks,

i was having problems with my IPhone Defender case and sent an email to Otterbox. I got an email in reply saying an order had been placed for another and will be shipped. I still have not received an email that it has been shipped yet. I got the first email 4/7/12. Is there something i can do to find out if something went wrong? i was given order number SO2138315. I cant find my order being processed online either.

my phone cracked in a otterbox i cant get in touch

Hi there, I was just wondering if there was a way that I could replace just the screen on my otter box? It seems like there are burn marks on the inside of the screen. Ad I’ve tried to clean it several times and nothing works on either side. And there isn’t anything wrong with the case itself so I have no idea what to do!
Thanks!

My otterbox snapped in half a couple of weeks after I go it since the snap it has broken in several different place the rubber is starting to shread what should I do ?

my ipod 4 generation otterbox crack when i drooped it by accident and i not sure what to do

I dropped my iphone 3 that was 2 months old from my belt clip (bout 4 foot) and it didnt help mine at all ow i gotta pay for my insurace to replace it or pay apple to do the same if it wasnt gonna protect like he told me it would i wouldnt have bought it and wasted my money!!!!!!

I have a otter box for my I phone 4 and it does not fit this phone they changed it three times at Att and it still does not fit what can you do about this for me. Thanks Barbara Neal 504 water St Whitesboro , Tx 76273

I contacted Otterbox about my commuter case breaking during the warranty period. Otterbox email me saying the case is resolved. What does this mean? I have not received a new case yet via mail.

My otter box broke and my friend say he got a free 1 how can I get a free 1

There are 4 tabs on the corners that need to be released before you can remove the case. If you need any more help get in touch with our CS Otters. otterbox dot com/contact-us

When I put my commuter otterbox on my iPhone, it was fine until I would touch it because then it would fill with air and have air bubbles in it. Is there anyway to fix this?

My otter box broke in many places my friend told me its a life time warnenty or something like that and said if u sent in pictures of your broken otterbox case that the otterbox company would give you a free otter box, is that true and if so then where do I send in the pictures

If i have a outter box and it broke and i got it from at&t can i take it back to at&t without a receipt

Is it ok to charge my iphone 4 while encased in the otterbx defender…I read that some cases can cause the battery to overheat. It seems logical that all the protection could/ would lock in heat and possibly diminish battery longevity….What is your thought on this matter?

You can definitely get a replacement. bit.ly/otterwarranty

Our cases are designed to keep your phone safe from every day mishaps.

Sorry you’re having trouble. Shoot your info over to socialmedia@otterbox.com and I will get someone in touch with you.

Fill out a warranty claim for a replacement. bit.ly/otterwarranty

Any news of the release date for the new Armor case?

The hard plastic part of my otter box commuter broke…will otterbox replace it

We don’t have any plans to make accessories for our cases but I will pass the info along to our R&D Otters. In the meantime you may want to check out Amazon. We have heard of some compatible mounts.

my ottherbox broke, and i dont have my receipt. I heard that you can just take a picture and they will send you a new one? is this true? if so, how and where do i send it to. Three of my friends said they had done this before.

my iphone was dropped while the otterbox commuter series case was on, and it did nothing to protect my iphone. in result this $40 case costed me an additional $160 for a new iphone.. will otterbox give me one of their more protective cases?

I am getting the new galaxy 3s I have otter boxes for my iPhone and was wondering if otter box would send me a replacement Samsung case ?

Hi, I just bought a defender case and holster about a week and a half and the clip broke off yesterday. How can I get just the holster without having to pay for the whole case again?

I am on my second defender otter box. The first one ripped where the flap is to the silencing switch. The one I have now had for a few weeks is no longer closing where the charger goes. Anyone else having these issues?

If my otterbox silicone breaks under warranty can I get a different color silicone than what I originally purchased?

why can”t you have any other colours for the blackberry curve, I was thinking about getting an orange one only to find out you don’t have them. Please make them

Bought an Otterbox Defender for a iPhone 3Gs and when we put the case on the phone, it looks like there is moisture between the Otterbox screen and the iPhone screen. I took it off several times and cleaned both screens and it still looks that way! Is there anything I can do to fix that problem?

I purchased the blue otterbox to realize that they have the designed otterbox’s online that I like better. My silicon just broke on my cover so can I get a replacement with the celestrial case instead of the same blue one that I originally purchased?

I bought Iphone4 case how can i understand is it real or fake?

Usually no more than 2 business days.

We sure can. Fill out a warranty claim at bit.ly/ottewaranty

We will replace that for you. Fill out a warranty claim. bit.ly/otterwarranty

It does happen from time to time. It occurs when the plastic sits directly on the glass. A light dusting of baby powder should clear this right up.

You can reply to that email you received.

Why don’t they make different Otter boxes for Pantech Bursts phones like they do I Phones?

I don’t see any Defender cases for a Samsung Stratosphere… Any made?

While I was traveling this week my phone was stolen, luckily
I had insurance on my phone so they are replacing it, but they said it
does not replace my otter box through at&t
will otter box replace my otter box? And if so who do I contact about this? Thanks
(:

dropped my otter defender from 3 storys high fohnd no scratches or breaks

The screen protector on my iPhone 4 defender case is all scratched up is there anyway that I can get it replaced?

I dropped my phone from 3ft and the Otter Box failed to protect my screen from shattering. It was the first time I have dropped my phone and it failed horribly to protect it. NOT WORTH THE $50

I would get in touch with customer service to see if they can help in any way. bit.ly/ottercustomer

I bought the otterbox defender from US Cellular in OshKosh, Wi. Was getting into my semi truck and the belt clip broke, Any thing you can do for me ? (920) 410-6808 or bob63john@hotmail.com

i need a kickstand for my otterbox it was cracked, can i buy one

Bought the defender for s3 but screen protector has a hazy look, any suggestions?

I dropped my phone with the otterbox on it & my otterbox broke, is there a way to get a new otterbox?

That doesn’t sound right. Shoot your info over to socialmedia@otterbox.com so we can look into this for you.

I haven’t heard of that happening before but if you ever have problems, we have a one year warranty. All you have to do is fill out a claim at bit.ly/otterwarranty

When I tried to apply the otterbox commuter on my s3 it cracked…
Does Otterbox will send me a new one?

Will more colorways of the iPhone 5 defender and commuter series cases come out anytime soon?

My dog bit the rubber part of the case! Can i get it replaced?!

my outter box is torn on the home key is there anyway i can get it replaced??

I just filled out a warranty request for my iPhone 4 Commuter Case. The outer shell has become cracked in two places. They sent me an email telling me to send pictures, so I did. How long do I have to wait now?

My Otterbox Defender for my 4s is stretching and doesn’t completely fit anymore… All I do is charge my phone and plug in the earplugs… Nothing that would cause it to stretch and not fit anymore. I’ve never had it out of the box since the guy at the AT&T store put it on for me. What should I do?

My otterbox arrived today and I have already taken it apart twice to try to remove splotches that customer service says is from electricity building up during shipping. I can now see huge white splotches that form when the plastic shield adheres to the front of my device. The otterbox is very difficult to take apart so will these go away in time. They are very distracting?

i have the razr maxx box and the belt clip broke. Does anyone know where I can buy just the belt clip?

Thanks

Dear otterbox i have seen the new iphone 5 cases i love the new home button i wish the iphone 4 had one like that!!

My otterbox cracked and i havent had it but for like 5 months, how do i return it or get a replacement?

I was sitting at my computer and my phone just fell off my desk. I was not worried because my outterbox was on. I picked it up and my screen is cracked! I have always sworn by otterbox and never had a problem in the past! This phone was less than two months old and has never had a crack in it before. what to do now?

How do you get it so the defender case doesn’t stick to the screen?

The screen on my otterbox for iPhone 5 is too loose and it doesn’t respond to touch. I have to press hard. If I return for a new one will it have the same problem? Very annoying.

That’s actually a reflection of light from the screen protector touching the glass. There unfortunately isn’t a fix for this. Are you seeing this when the screen is illuminated?

We haven’t heard of this happening before. Get in touch with customer service so we can investigate. bit.ly/otterwarranty

I have had my iPhone4 for about a year or a little less now. During hurricane sandy, my phone had gotten run over by a firetruck that was responding to multiple calls for trees and wires. I was in the truck that ran it over(driving it actually) after that the case and phone had then been ran over by multiple trucks for the power company. My phone didn’t survive but i got a new one so i’m not upset about that at all, but the case survived and i was in complete shock about that. I’m still using the case for my new phone that i got but the case itself had gotten pushed down on so many times by so much wait that the plastic has expanded out a little bit and the screen protector on the case has gotten all scratched up. I was just wondering if it was possible to get a new phone case? Thank you.

My otter box clip broke!!!

We need new colors for the droid razr. !!

I cracked the back part of my defender case. Is there any way that I can get only the back half replaced?

Otterbox should make a defender series for the iPod nano 7th generation

My otterbox defender case broke, and they sent me a message saying they will send me new case.. How long will it take to be shipped?

Will they replace my screen on my otter box without a reciept i dropped it and the screen saver came out my screen is now scratched up only had it two weeks

I bought my outter box when I bought my new galaxy 3s. I disappointed cause rubber part don’t fit. It look like its been stretched. Sprint store would not change it out

So sorry about that. We unfortunately do not warranty devices, only our cases.

Sorry, we keep that info under wraps. We unfortunately don’t have plans for the Asus Transformer TF300 but if anything comes up we will let everyone know.

Love my realtree case for my samsung galaxy s 3, but the plastic screen protector makes my screen look fuzzy. Is it fixable?

My rubber part on my otterbox is tearing.

I think u guys will have more bussiness if u make otterboxes for ipod nanos

I have an otter box defender and my screen has tons of bubbles in on the screen protector, is their any thing you could do to fix it?

If the defender’s polycarbonate snaps, does it still protect the iphone from shock? I like throwing my iphone when i put it on.

Just bought my Galaxy S2 Otterbox case only 4 days ago and the clip already broke. I bought it from the sprint store and he didn’t give me a receipt. The clerk tried to not even give me the box but I asked for it. I didn’t think I would have any problems but 4 days is way to short for a case that cost 50 dollars. I’m trying to send pictures for the warranty but its saying there’s too much traffic and I need to call customer service. It’s too late in the day for that now. I truly hope I didn’t just lose 50 dollars. The clip on the case is what I like most. I’m going to call the sprint store as soon as I wake up and then call Otterbox if the Sprint store gives me any problems. This is the third Otterbox I’ve bought (iPhone4, HTC) and I’ve never had any problems before.

The little square piece on the plastic part of my otter box, in the top center, broke off. Now the flap for the headphone plug won’t stay down. I know I have the package it came in but no receipt. Is there anything I can do to get a replacement and how do I do that, if so? Thanks!

I ordered a Armor Series case for my Samsung Galaxy S3 and the package finally came in today. But when I opened it, there was no case. Just a plastic bag, an Otterbox sticker, and my invoice. What can we do about this. I surely am not gonna pay for another one!