What’s new at OtterBox: Changing for the better
The beginning of a year is the perfect time to make improvements that will make our business better. Our business process team has been working for many months in preparation of a monumental move of all of our processes to a new enterprise management system. This new change will bring about great improvements for the products and service we provide you.
Orders placed during this period will not be processed in the usual timely manner, resulting in delayed order confirmation and shipping. We anticipate processing to resume Feb. 9, at which time orders will be handled in the sequence they were received. An order notice with tracking information will be emailed to you when your request is processed. We appreciate your patience while we make these improvements.
Another new development we implemented is a refinement to our warranty process. Photos of damaged product are required for warranty claims as part of our updated warranty policy. The policy updates reflect changes that will help ensure consistency and clarity in our warranty response. This also helps us have documentation of damaged cases so we can spot trends and more quickly make improvements as well as helps diminish false claims.
We look forward to providing you with better service and processing than ever before with these changes. If you need assistance, don’t hesitate to contact our customer service team at 855-688-7269 or online at www.otterbox.com/contact-us.