@Dystopianista Our cases are some of the toughest out there, but they're not completely infallible. Is his case damaged at all?
Ok… So I’ve had my iPad in my Defender Series case since the day I bought it. It has withstood lots of drops and abuse. The rubber protector shell started to stretch and eventually broke in 3 spots. So, I contacted OtterBox and contacted the warranty department. It was totally easy!! Take a pic and pay for shipping. Bam, done! Three days later it arrived. I opened the box expecting to see just the rubber piece but instead they sent me a brand new case!!! Wow! That is great customer service!! OtterBox For Life
Thanks OtterBox for making the process of replacement easy. I needed a shell due to the one I have had for 1 1/2 years was not fitting well. I followed the replacement process with ease. The item arrived today. This was hassle free, easy and extremely convenient. Thank you to the web page designer, the order filler, and the shipping personnel. OtterBox ROCKS David