Customer ServiceRead Article
In early April, my wife purchased for me a Denver Broncos Defender Series case for my new Galaxy S6. Having difficulty with it because of an improper fit, I called customer assistance, and Vickie answered the call. It is extremely rare now-a-days to have a pleasant experience over the phone with most cs reps. NOT the case at Otterbox with Vickie! She answered the phone like she was so happy to finally hear from ME! She seemed genuinely happy that I was a customer, and disappointed that I was not satisfied with my product. She jumped into action, and before I knew it, all of my problems were solved, and beyond. Thank you, OtterBox, for employing such dedicated employees, and thank you, Vickie, for a wonderful experience.