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The OtterBox Defender for my Blackberry Curve 8900, after 2 years of hard use, finally had a broken part. I had heard the OtterBox was incredible to deal with warranty wise, but I was very pleasantly surprised when I called and spoke with Shelley. She took care of my difficulty quickly, but even if she had to give me bad news, she was pleasant, professional and a person who is a pleasure to deal with. This is a woman that can give you directions to Hell and have you looking forward to the trip.
Thanks for the great warranty, but more importantly, thanks for having Shelley…and think about giving her a raise or a bonus…she deserves it!