Excellent Experience

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When I purchased my iPhone 4 last spring it was suggested to me that I purchase an OtterBox product to protect it. Personal recommendations are what made me decide to buy one of your products. The case was functional and able to protect my phone at work where it has the most opportunity to become damaged, as well as low profile, allowing me to access all the features of my device. I was disappointed a few months later when I had noticed a small piece of the hard outer shell had cracked, then broken off completely, not allowing a snug fit against my phone. It was via another personal recommendation that it was suggested I contact your company about getting a replacement.
I can’t say enough good things about my experience from there! Your website was easy to navigate, and the form I filled out to order a replacement was even easier. Five minutes after submitting the form, I had a confirmation e-mail stating that my claim had been received, after another five minutes I had another email saying that a new case was being shipped (this all took place on a Saturday morning- very impressive).
I now have the replacement case on my phone and I am thrilled with my entire experience. I will 100% be suggesting your products and soon will be outfitting my other devices with their own exceptional OtterBox cases. Thanks!