Fast Service!

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Dear OtterBox,

When I contacted you about a replacement for the holster for my OtterBox iPhone case you stated that you were “excited for the opportunity to assist with my request and we looked forward to exceeding my expectations.” Well indeed you have. I was impressed from the beginning with the promptness of your response & the speed with which you executed the order. You continued to inform me via e-mail about every stage of the procedure & when it was dispatched, provided me with a FedEx Shipment tracking number so that I could follow the progress of the package until it arrived at my door on September the 16th, a day earlier than estimated, and only 6 day’s after reporting the incident to you. That’s impressive.