Replacement for damaged Otterbox case

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I am a retired state SLED agent and currently President of a security company in South Carolina.. I purchased an otterbox case for my Iphone as I hadn’t had very good luck with others. I hunt in several states and was about to go to Stuttgart Arkansas on a duck hunt when I purchased the Otterbox case. I thoght it may provide some protection from the weather while duck hunting. As luck would have it, the second day, I dropped the phone in flooded timber while it was raining cats and dogs. Even though the Otterbox is not totally waterproof, it saved my phone.
Recently, my cover broke and I followed the instructions on the web for a replacement. I received many emails updating me on the progress while I waited for it. In about a week, I received my new cover.
Thank you Otterbox for your great customer service, both electronically and while speaking with one of your representative via phone. What a wonderful product and company……Ricky L. Pruitt
Division President
American Security