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I contacted OtterBox online Thursday about my case breaking. I filled in their required form online with a very nominal payment for shipping and submitted it. They contacted me and informed me its was being shipped that day. It arrived from the USA to my residence in Canada on Monday. OtterBox was the first cell case I ever purchased and they went beyond their warranty and replaced everything very quickly. Dealing with OtterBox was simple and quick. I can tell you if I ever need a new cell case for any new cell I purchase in the future it will only be an OtterBox product. Really appreciated the great service and extended warranty you gave me, it was well worth the initial purchase.

Thank you very much, OtterBox.