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Not much of a story – just life. I am hard on my shoes and phone as my wife says. I have had my phone for a year and a half and it is still in good working order only because of OtterBox. I just broke the clip on the holster doing one of my odd things – moving around!! Went to OtterBox website, called the service center and talked to a nice Otter. I was instructed to send a couple of pictures AND presto, new case & holster in my mail box.. Will not live without a OtterBox because of the quality product and hard to find customer service they provide. Thanks for the help keeping me connected through out my day.