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I bought my case shortly after I got my iPhone. It made it 11 months, and had some minor cracks on the corners. Otterbox replaced it free of charge with a new and improved version of the case. I was thoroughly impressed with the Customer Service. 6 months later I had similar cracks on the replacement case, and Otterbox is replacing it again free of charge! You don’t see that kind of integrity too often any more, and I think it goes a long way. Thank you for standing behind your product!