Wow! So…I just received some amazing customer service from Justin Griswell on the warranty team at OtterBox. We had requested a warranty replacement back in September. Problem…I did a request and so did our son. We hadn’t gotten the box in the mail so I called to find out about it. It was resolved on the spot while I waited on the phone- which actually wasn’t a wait. The box is on its way. Thanks so much for a company that will stand behind the products they sell. You have our business for life! Great service.