Warranty ReplacementRead Article
To begin my job is in Law Enforcement so my phone, like me, is constantly exposed to the elements. With your Defender Series case I have used my phone in rain, sleet, and snow, and crawled under vehicle’s with out failure. Recently it finally failed at the clip and ripped. Granted I was in a snow storm in 10° so I submitted a replacement request. I had trouble with the submission so I called the OtterBox help line. As we were talking, I was able to resubmit the photo per request. The entire process took a total of 4 minutes; as we were talking the request was processed. I was shocked to be told that it was being shipped to me. I have never had customer service that quick and easy in anything I have ever purchased. Today my new Defender Series case arrived ahead of schedule. Thank you. I hope you don’t mind having a customer for life- any time I need case from now on it will be an OtterBox.