submit your testimonial

Submit your stories

Every day people just like you share there stories in how there OtterBox helped them. Now here is your chance. Submit your story and keep it clean!

Need to fill out a warranty replacement? Click here.

Have questions? Click here.
  • Choose your best photo and we will publish it with your story.

Slammed Phone in Car Door–Phone is FINE!

I used to have my iPhone 5 in a Speck case – which I heard was fantastic. Not so. I dropped it face down on concrete stairs and shattered the screen. The next day, I put it back in my OtterBox, which I kept the phone in only when I was working in the scene shop/painting studio at my summer job. Fast forward six months, and I’m packing my car to leave my summer job at the end of another season – I put my phone on top of the car (Subaru) with the tailgate open. When I finished packing, […]

from Nicole Weinberg   10.21.14

Read More


My family and I have had several smartphones over the last few years and every single one of them has had an OtterBox. Never has a device had damage from a fall or a drop or whatever has happened to them. If there has ever been a problem with a case, a simple call to your great customer service representatives (kudos to Kristi on the last call) and every issue is solved. And they even give great advice. I will continue to tell everyone I know how great your product is and suggest it when I can. Thanks again for […]

from Wesley Barber   10.21.14

Read More

OtterBox vs. Garbage Compactor

We had dropped our iPhone in a garbage compactor by accident. We didn’t realize that of course until later that evening. We went to work the following morning with a theory that it might have fallen out of my pocket while I was jumping up and down in that compactor. We called our phone and listened through the walls, no lie, you could hear it vibrating inside. I had to climb over several hundreds of yards of carpet tear up and wood subfloor. After calling it numerous times and following the sound of the phone, I found it. It was […]

from Jamie Bailey   10.21.14

Read More


OtterBox Saved My iPhone!

I left my phone on top of my car and drove off. When I went back to look for it, I found it in the middle of the road. A lot of cars had driven over or past it because school had just ended. The case was smashed with tire marks on it and it had even opened up, but the iPhone was still lodged in the inside of half of the case. When I pulled out the phone it was still in perfect condition. Not one scratch! The OtterBox saved my iPhone’s life!

from Joyce Kerns   10.21.14

Read More


OtterBox Saves the Phone!!

On Friday Oct 10, 2014 I was at Cedar Point Amusement Park in Sandusky Ohio. It was about 10:30 pm and I had just gotten to the top thrill dragster ride with my wife. This coaster screams off at 120 MPH and climbs vertical 427 feet before topping over and returning to the start, all in under 30 seconds. Well, my Samsung Galaxy S5 phone was in its Defender Series OtterBox case in my sweat shirt front pocket. At the top of the ride, my phone lifted from my pocket as we were cresting the top of the ride. Needless […]

from Scott Goodwin   10.21.14

Read More



I was in Wuzhen, China this past summer, which is a beautiful water town not far from Hangzhou. The city is essentially a small island made up of an intricate system of rivers and canals (instead of streets). I was taking a picture when another tourist bumped into me and sent my iPhone 5 hurling into the bottom of one of the rivers. Still in shock, I began to take off my shoes and rip off my jewelry–I was going in after it. My entire social life and world of contacts was in the bottom of that river. But instead […]

from Jerisa Upton   10.21.14

Read More

Warranty Service

I just wanted to say how pleased I am to find a company that stands behind their product and makes the claims/replacement process so painless. The entire process took less than five minutes and my replacement was out to FedEx for delivery the next day. This was the best customer service I have received in a long time and I will be an Otterbox user for as long as this company is in business. THANKS!

from Ron   10.21.14

Crushed By A Falling Tree

My Samsung S3 was in use on a tripod so we could make a time lapse video of us falling a large pine tree. It went in the opposite direction it was supposed to and crushed my phone, tripod, and broke off the charger at the socket. I dug my phone out of the ground, and with my OtterBox protecting my phone there was no damage! The tripod was left in pieces all over, the phone was stuck in the ground, and the end result was that OtterBox saved the day. Not a scratch on my phone, not a crack. […]

from Adam Madigan   10.21.14

Read More


On October 11 I was monitoring a concrete pour and had climbed up the back of a mixer truck and on the way down I realized my phone had not been in the holder secure enough and had fallen out. I didn’t notice until a few minutes later when I was on the ground again and went to call our plant. It was gone and I had no clue where it was. It was about 5:30 in the morning so it was dark and I couldn’t find it. We started looking and saw where the mixer truck had backed over […]

from Mark Sewell   10.21.14

Read More

OtterBox Success Story

I wanted to pass on a great “TRUE” story about what happened with my iPhone 4s last winter while using an OtterBox on it. In early December 2013, I went to shovel my mother-in-law’s driveway in Wauconda, Illinois after a snow storm. At some point my phone fell from the chest pocket of my coat. The snow was pretty high and deep along the sides of the driveway and even though we tried very hard, it was lost and buried somewhere in a snowbank. Fast forward to the spring thaw of 2014! On a warm day in late March, I […]

from    10.21.14

Read More

Even Protects Against my Husband’s Carelessness

After getting an iPad for the kids, I bought the OtterBox case to try to protect it from the inevitable drops that would happen. I didn’t realize how well it would work. My husband took our son to get a haircut and brought the kid’s iPad to occupy him. When buckling him in his car seat, my husband put the iPad on the roof of the car, then proceeded to drive to the car wash (yes, you read that correctly). What happened next is truly unbelievable. He went THROUGH the car wash with the iPad still on the roof. When […]

from Laurine Bruthers   10.13.14

Read More

iPhone 4

I purchased an OtterBox Defender Series box when I bought my iPhone in December 2011. My oldest grandson was 1 1/2 and quickly became more proficient than I. Then his brother arrived. Between the two boys, now four & three, that phone was busy ALL THE TIME. I have a lot of apps on it for them. It has been constantly in use, fought over, thrown — you name it. I was lucky to get it back when it rang. Anyway, 2 1/2 years later, my silicone case finally ripped and, although I had repaired it with tape, those little […]

from Lynda Schlaepfer   10.09.14

Read More

Your Outstanding Customer Service

I struggled through your website photos, forms and submittal process but still had trouble attaching my case photo on your template. Thanks to Jorge Herrera in your Customer Service Department, by phone, we were able to get the template photos attached and sent to him for help. He’s an outstanding employee and super patient. Put a letter in his file and put him in for a raise. Jorge is a huge asset to your company! Thanks, Mike Donnelly

from Mike Donnelly   10.09.14

Read More

Broken Defender Series Case

Otter products is the best! Your warranty is by far the best in the business and the customer service representatives are awesome! Thank you for your quality product!

from Mayra Earll   10.09.14

Survived F-250 Hit

I drove off with my phone on the top of my car. I get a few miles down the road and heard a thump. My phone tumbled off the car roof, off the trunk. I saw it out the side mirror as it bounced into the on coming lane. I pull over, turned around and hoped to retrieve it. Just as I got out of the car, my precious Samsung Note 3 was run over by a F-250 truck going 55+ MPH. I saw my phone laying in many pieces…. I sadly picked everything up and tossed it all into […]

from Jerry Welch   10.09.14

Read More