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Outstanding Professional Service

OtterBox is to be commended for providing the highest degree of professional quality customer service to its’ customers. My experience in dealing with your customer service representative, Kristin Carpenter, exemplifies what all companies should strive to achieve in customer relations. Ms. Carpenter ensured that my issue was addressed expeditiously and to my complete satisfaction. The superb quality of your products, combined with the courteous professional assistance available from your Customer Service Department, demonstrated by representatives like Kristin Carpenter is why OtterBox sets the standard in quality and service. Thank you for the great products and service.

from Howard Karsh   11.04.14

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Defender, The Defender Series

I was working on my car and set my phone on the bumper while I was under the hood. After completing the task at hand, I closed the hood, started the car, and went for a test drive. I was about a mile into my test drive and made a sharp right turn, when I heard something ricocheting under my car. I thought to myself, “What was that!!” Then I realized, I LEFT MY PHONE ON THE BUMPER!! I turned the car around and found my phone in the middle of the street. Happy to say, my Samsung Galaxy Note […]

from David Gunn   11.04.14

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My New iPhone 5 and my Bike Ride

About a month or so ago I got a new iPhone and with it an OtterBox case. A few days later, I decided to go for a motorcycle ride and had gotten a phone holder that mounted on my handle bars. I was enjoying my ride through the country and found a nice strait stretch where I hit about 60 miles an hour, when all of a sudden the phone flew out of the holder shooting past my left leg. I could see it in the rear view mirror bouncing down the road. My heart just dropped and I just […]

from Lawrence Holland   11.04.14

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Never Broken A Screen

Thanks, OtterBox. I have had an OtterBox cases for my last four phones. I work outside and play hard, but I have never broken a screen or had any damage to any of my phones. These are the best cases out there, no doubt about it. I have dropped my phones from high places like roofs and while rock climbing. One time, I cracked the case from a drop, called the company and OtterBox sent me a new one at no charge. You all are leading the market. Thanks, OtterBox!

from Ron   11.04.14

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Thanks for Keeping my Phone Safe

I have two stories to share. I am a busy mom of six, so my phone gets a lot of wear and tear from my children. I have a iPhone 5 in a Defender Series case. The first incident occurred when my two year old threw my phone from the upper landing of our house to the hard wood floor 1 1/2 stories below ( a 15 foot drop). (See attached photo for perspective.) I was fully expecting a shattered touch screen when I picked up my iPhone 5, but it survived the fall damage- free. Second, in my efforts […]

from Angela Napierkowski   11.04.14

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OtterBox Faithful for LIFE!

On June 20, 2013, I was involved in a near fatal motorcycle accident with a man I had met just four hours earlier. I spent the next 33 days in the hospital – 15 of those in a coma, on life support (via ventilator). He suffered almost no injuries, but was kept overnight in the hospital to monitor his blood pressure. We each were carrying our phones – his in the glove box of the bike and mine in my back pocket. Both iPhone 4s’ survived this horrific accident completely unscathed and I have no doubt it was due solely […]

from Angie Rowell   10.31.14

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By far some of the best after-sale service. I recieved my replacement part in less than seven days. It was delivered to my house via FedEx, which I am a 25 year veteran of this company. Both OtterBox and FedEx are very similar towards their business plan- a HAPPY customer is a repeat customer. In today’s market, regardless of what it is, customer service gives you the biggest bang for the buck and you guys nailed it. Regards, Rob

from Rob   10.31.14

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OtterBox in the Snow

My husband went snowmobiling out in the middle of no where in Colorado in February, 2014. He lost his phone while digging the snowmobile out of a few feet of snow. In October, 2014 a man posted on his Facebook page that he had found his phone deep in the snow while elk hunting. He charged it up and it still worked! The OtterBox is a bit moldy, but the phone is still in good condition.

from Liz   10.31.14

An OtterBox Thank You

I’m so impressed with the customer service from OtterBox that I wanted to take time to personally acknowledge how great it is. When the retaining clip on my OtterBox Defender Series broke I checked out their website and discovered that they would replace it for free. Using their painless interactive website, I provided the necessary information. About a week later a replacement arrived in the mail. Not only do I love this product (I used it to carry an iPhone even when I’m riding on my motorcycle!), but I’m blown away by their product stewardship. Thank you!

from Jim Kulas   10.31.14

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A Drive to Forget

I’ve often wondered about how effective the OtterBox is on a tablet. Today, I was given the answer. I love my iPad. I do a lot of things on it, and I take it virtually everywhere. And because I want it to last, I make sure it is protected, so I of course went with OtterBox. It’s done a great job protecting my phone, and I felt it would hopefully be just as effective here. Well, I was about to take a drive, and I set my iPad on top of my car as I went to put something in […]

from Travis Linton   10.31.14

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Product Review

In February of 2014 while completing my shift as a police officer I must have dropped my iPhone 5 into approximately 8 inches of fresh snow without realizing it. Shortly after, I realized it was missing and checked the area but was unable to locate it. I was positive that I had dropped it in the parking lot where I parked my police car. Over the next few hours several vehicles would drive over the area in which I believe my phone was, including a front end loader that was clearing the snow from the parking lot. I returned to […]

from Daniel Caruso   10.31.14

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I Survived

On 10-17-14 I placed my iPhone on the side of my truck bed and proceeded to drive away. Five minutes went by when I realized what I just did. To my regret the phone had fallen off. I had no choice but to start back tracking with no luck. The next day, 12 hours later, before buying a new phone I wanted to check the route one more time. To my amazement I spotted the phone in the middle of a busy intersection. After retrieving it from the road it was obvious that the phone had been ran over multiple […]

from Chris Jackson   10.31.14

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Great Product

In July 2014 I purchased a new iPhone 5, I also purchased an OtterBox to protect it. I only had the phone for 4 days when I lost it in a hay field while I was raking the hay. I searched for it for days but was unable to find it. Well, on October 20 the phone was found. It had been run over by a tractor and it had laid out in the field all this time. The OtterBox was dirty and a little banged up but the phone was in perfect shape- the case had protected it. I […]

from Maureen Yeo   10.31.14

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Bus Treads!

I was in a minor car accident. I got out of the car with my phone on my lap and the phone fell on the street. There was no damage to the car, so I left. Ten minutes later, I realize my phone was missing. So I drove back to the intersection, and there it was in the middle of the street with a bus driving over it! Believe it or not, I ran over and picked it up and all there was was a small crack on the OtterBox and the screen protector crimped up, with a tire mark […]

from ROBERT COOMBS   10.21.14

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New OtterBox

Hi there, I tried to respond to your e-mail and take the survey but Boeing seems to have firewalls which won’t allow my e-mail to get through so I’m just writing in. OtterBox is the most awesome product and company. Everyone should have an OtterBox. It’s the best protection for your phone you’ll ever find. The service and warranty is TOP DRAWER. Save yourself on expensive insurance plans and protect your phone with an OTTERBOX. Thank You, OTTERBOX Dave Osborne

from David W. A. Osborne   10.21.14

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