Let me start by saying that OtterBox has an amazing product and has protected my mobile many times. After several months my “Defender Series” became loose fitting and it just didn’t have the tightness it had when I first purchased it. I called their warranty department and they gave me a no hassle experience. In fact, they went out of their way to make sure I received the new part I required in a matter of days! Love the product, love the service….Made me have an “Otteriffic” Day!